Privacy Policy
Frank Zhu Lettings takes the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
Frank Zhu is notified as a Data Controller with the Office of the Information Commissioner under registration number A8173451 and is the Data Controller of any personal data that you provide to us.
Any questions relating to this policy should be sent to Frank Zhu, Frank Zhu Lettings, Crown House, 231 Kings Road, Reading, RG1 4LS. Email: frankzhulettings@yahoo.co.uk.
This policy explains what information we collect, when we collect it and how we use this. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this policy is to make you aware of how we will handle your information.
How we collect information from you and what information we collect
We collect information about you:
Why we need this information about you and how it will be used
We need your information and will use your information:
How we use cookies
Sharing of Your Information
The information you provide to us will be treated by us as confidential and will be processed within the UK. We may disclose your information to other third parties who act for us for the purposes set out in this policy or for purposes approved by you, including the following:
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Security
When you give us information we take steps to make sure that your personal information is kept secure and safe. All paper forms of personal data are kept under lock and key. Personal data stored electronically are password protected.
How long we will keep your information
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
Your Rights
You have the right at any time to:
If you would like to exercise any of your rights above please contact us at frankzhulettings@yahoo.co.uk.
Should you wish to complain about the use of your information, we would ask that you contact us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information. The Information Commissioner’s contact details are noted below:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk
The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.
Frank Zhu is notified as a Data Controller with the Office of the Information Commissioner under registration number A8173451 and is the Data Controller of any personal data that you provide to us.
Any questions relating to this policy should be sent to Frank Zhu, Frank Zhu Lettings, Crown House, 231 Kings Road, Reading, RG1 4LS. Email: frankzhulettings@yahoo.co.uk.
This policy explains what information we collect, when we collect it and how we use this. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this policy is to make you aware of how we will handle your information.
How we collect information from you and what information we collect
We collect information about you:
- From the information you provide to us;
- From other letting agents who introduce you to us (if applicable);
- From the online form on our website
- Name, email address, telephone number, postal address;
- Property address; term, rent, deposit, utility and service responsibilities;
- The employment status of tenants and/or guarantors, address, contact details of the employer/accountant, length of employment and income information;
- Bank account details including account number and sort code;
- Any welfare benefits that the tenant may be eligible for, or are currently on;
- Any other information that you send to us.
Why we need this information about you and how it will be used
We need your information and will use your information:
- to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;
- to enable us to supply you with the services and information which you have requested;
- to carry out reference checks on prospective tenants;
- to analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer;
- to contact you in order to send you details of any changes to our policy or supplies which may affect you; and
- for all other purposes consistent with the proper performance of our operations and business.
How we use cookies
- We use cookies to collect information on the number of visitors to the website. We do not make any attempt to identify visitors to our websites.
- You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Sharing of Your Information
The information you provide to us will be treated by us as confidential and will be processed within the UK. We may disclose your information to other third parties who act for us for the purposes set out in this policy or for purposes approved by you, including the following:
- If we enter into a joint venture with or merged with a business entity, your information may be disclosed to our new business partners or owners;
- Referencing companies to obtain references for letting a property;
- If you are unable to make payments under your tenancy, your information may be disclosed to any relevant party assisting in the recovery of this debt or the tracing of you as a tenant;
- In the creation, renewal or termination of the tenancy, your information will be disclosed to the relevant local authority, tenancy deposit scheme administrator, service/utility provider, freeholder, factor, facilities manager or any other relevant person or organisation in connection with this.
- Third parties who provide services to the property for maintenance and repairs including plumbers, electricians, builders, carpenters and gas engineers;
- Any other named party to a signed contract, such as your landlord or tenant;
- Block managers where a let property is a leasehold property;
- Inventory companies who conduct check-ins and check-outs;
- Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Security
When you give us information we take steps to make sure that your personal information is kept secure and safe. All paper forms of personal data are kept under lock and key. Personal data stored electronically are password protected.
How long we will keep your information
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
Your Rights
You have the right at any time to:
- ask for a copy of the information about you held by us in our records;
- require us to correct any inaccuracies in your information; and
- make a request to us to delete what personal data of yours we hold.
If you would like to exercise any of your rights above please contact us at frankzhulettings@yahoo.co.uk.
Should you wish to complain about the use of your information, we would ask that you contact us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information. The Information Commissioner’s contact details are noted below:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk
The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.